ASSESSMENT REPORT
FOR
PASE Testing Center and Computer Lab
Administrative or Educational Support Unit
September 2002 to August 2003
(Assessment Period Covered
July 15, 2003
Date Submitted
Expanded Statement of Institutional Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International University, a Member of the Texas A&M
University System, is committed to the preparation of students for leadership
roles in their chosen profession and in an increasingly complex, culturally
diverse state, national, and global society… Through instruction, faculty
and student research, and public service, Texas A&M International
University is a strategic point of delivery for well-defined programs
and services that improve the quality of life for citizens of the border
region, the State of Texas, and national and international communities.
Administrative or Educational Support Unit Mission Statement:
The Testing Center and PASE Computer Services has as its mission to
provide a quiet, secure, and professional environment suitable for testing;
to administer local, state, and national examinations to meet needs of
TAMIU students and community with state of the art hardware and software
that serve their academic and/or professional needs.
Intended Administrative Objectives:
1. Students who register for exams will be satisfied with customer
service provided by Programs for Academic Support and Enrichment (PASE)
Testing Center.
2. A pilot Quick Texas Academic Skills Program (TASP) administered
at a local area high school will be well attended by students and well
received by the counselors.
3. Students and community patrons who use the PASE Computer Lab
will be satisfied with the customer service provided by the staff.
ASSESSMENT REPORT
FOR
PASE Testing Center and Computer Lab
Administrative or Educational Support Unit
September 2002 to August 2003
(Assessment Period Covered
July 15, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
1. Students who register for exams will be satisfied with customer
service provided by Programs for Academic Support and Enrichment (PASE)
Testing Center.
First Means of Assessment for Objective Identified Above:
1a. Means of Unit Assessment & Criteria for Success:
Students who register for an exam will be polled to determine customer
service satisfaction with 75% of those being polled indicating that
they are 4 (satisfied) or 5 (very satisfied).
1a. Summary of Assessment Data Collected:
Spring 2003 – Met benchmark. 76.3% of those polled (213 out of 279)
indicated a 4 or 5 range of customer service satisfaction indicating 76.3%
were satisfied (Source 1).
1a. Use of Results to Improve Unit Services:
Spring 2003 – Will use comments to see how overall customer satisfaction
can be increased to 80% of those being polled to indicate that they are
4 (satisfied) or 5 (very satisfied).
Second Means of Assessment for Objective Identified Above:
1b. Means of Unit Assessment & Criteria for Success:
67 complaints about testing misinformation were documented for
2001-2002. They will be declined by 10% for the 2002-2003.
1b. Summary of Assessment Data Collected:
Spring 2003 – Did not meet benchmark. 61 complaints were documented
(Source 2).
1b. Use of Results to Improve Unit Service:
Spring 2003 – Identified source of misinformation.
1. Addressed complaints that had been caused by testing center
staff.
a. Reviewed registration procedures at staff meeting.
b. Provided staff with individual sets of test dates
and registration procedures.
2.
Addressed complaints that had been caused by external departmental staff.
a. Spoke with College of Education department to clarify
testing procedures requesting that all questions regarding testing (when
in doubt) be referred to testing center.
b. Spoke with Admissions about setting up a checklist
of required tests incoming freshmen should bring to the testing center
when signing up for tests.
3.
Provide individual testing schedules via email to essential department
involved with the testing center such as Admissions, Registrar’s Office,
Financial Aid, and Enrollment Management.
ASSESSMENT REPORT
FOR
PASE Testing Center and Computer Lab
Administrative or Educational Support Unit
September 2002 to August 2003
(Assessment Period Covered
July 15, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
2. A pilot Quick TASP administered at a local area high school
will be well attended by students and well received by the counselors.
First Means of Assessment for Objective Identified Above:
2a. Means of Unit Assessment & Criteria for Success:
70% of students who registered for on-site testing will attend
scheduled test sessions.
2a. Summary of Assessment Data Collected:
Spring 2003 – Zapata High School. Met benchmark. 122 out of 152
juniors attended the May 9, 2003 on-site testing in Zapata indicating
an 81% attendance rate (Source 3).
2a. Use of Results to Improve Unit Services:
Spring 2003 – Will extend on-site testing to include Laredo area high
schools.
Second Means of Assessment for Objective Identified Above:
2b. Means of Unit Assessment & Criteria for Success
High school counselors will evaluate the on-site testing schedule
using a 1-5 evaluation with a 75% falling between 4 (satisfied) or 5 (very
satisfied).
2b. Summary of Assessment Data Collected:
Spring 2003 – Zapata High School. Met benchmark. 4 of 5 counselors
were within 4 (satisfied) or (very satisfied) range indicating 80% satisfaction
(Source 4).
2b. Use of Results to Improve Unit Service:
Spring 2003 – Will approach high school senior counselors about setting
up an ideal test date for their high school.
ASSESSMENT REPORT
FOR
PASE Testing Center and Computer Lab
Administrative or Educational Support Unit
September 2002 to August 2003
(Assessment Period Covered
July 15, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
3. Students and community patrons who use the PASE Computer Lab
will be satisfied with the customer service provided by the staff.
First Means of Assessment for Objective Identified Above:
3a. Means of Unit Assessment & Criteria for Success:
Students will be polled to determine customer service satisfaction
with 75% of those being polled indicating that they are 4 (satisfied)
or 5 (very satisfied).
3a. Summary of Assessment Data Collected:
Results indicate that 299 out of 393 patrons polled were within a
4 to 5 range indicating that 76.08% were satisfied with the services.
3a. Use of Results to Improve Unit Services:
Benchmark was met. Comments provided by patrons will be used to improve
overall customer satisfaction.
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