eLearning Annual Report 2019-2020

19 In the past year, there have been a total of 3,926 service requests sent to the eLearning team via phone, email, and in-person. According to eLearning’s statistics, faculty typically look for support with Blackboard, instructional technolo- gies such as SoftChalk, Voicethread, Adobe Con- nect, BlueJeans (video conferencing solutions), and multimedia accessibility services. Students usually come for assistance with Blackboard and proctoring solutions. Trainingsand Consultations 8 5,585 Service Requests completed