eLearning Annual Report 2020-2021

2020-2021 ANNUAL REPORT - 20 From May 2020 to April 2021, there have been a total of 9,299 service requests sent to the eLearning team via various avenues. Consultations 820 944 2784 4616 499 2325 1 After Hours Chat/Remote Connect Classroom Visit/ Office Visit/ Walk-in Email OnCall Phone Remote Location 0 1000 2000 3000 4000 5000 Faculty Requests Staff Requests Student Requests Service Requests Faculty Requests Staff Requests Student Requests After Hours 574 28 218 Chat/Remote Connect 692 42 210 Classroom Visit/ Office Visit/ Walk-in 2757 2 25 Email 3779 353 484 OnCall 361 14 124 Phone 1639 110 576 Remote Location 1 0 0 9,299 Service Requests Completed